Responsibilities:

• Ensuring that business processes and supporting systems continue to meet business project stakeholder needs and strategic directions and objectives
• To lead and facilitate business process improvement/ reengineering/ (BPI/R) for projects across the company to:
• Improve customer experience and efficiency
• Enhance or create competitive advantage for the Cayman Islands
• Reduce cost to provide services
• This position deals with the more tactical, day-to-day aspects of discovering, validating, documenting and communicating business-process-related knowledge through modelling, simulating and analysing current and future states.
• Analysis of moderate to complex business problems and processes
• Conduct or coordinate business process change impact assessments
• Translation of business goals, objectives and user needs into requirements
• Process and related system testing planning, oversight and execution

Required:

• BSc. Or MSc. in science, engineering or business
• Additional qualifications in Business Process Modelling and Notation (BPMN) and Business Process Improvements (BPI) and programme and project management would be a distinct advantage
• 3+ years of process improvement experience
• Hands-on experience with process modelling, analysis and simulation tools.
• Experience working on projects using a variety of process redesign methods (such as business process re-engineering, value chain analysis, lean Six Sigma or total quality management).
• Track record of working on projects that delivered different types of business outcomes: revenue growth and customer satisfaction, for example, not just process efficiency or cost reduction.
• Experience with the full SDLC, including the end-to-end test cycle, as well as agile/iterative development and delivery.
• Business domain experience in the process areas being supported (nice to have).
• Broad experience and working knowledge of company organisational structure and functions, including budget and financial control and personnel management procedures will be beneficial.
• This post requires a specific skillset including interpersonal, teamwork, collaboration, change management, project management and computer-based tools (Microsoft Office, JIRA and project management software such as Teamwork/ Microsoft Project)