Business Solutions Analyst

Posted Mar 05, 2024 by Invenitus

  • Negotiable
  • Direct Hire
  • United Kingdom

Responsibilities:

  • Be the product manager for a set of business solutions. Develop sufficient knowledge to become the subject matter expert in a set of assigned solutions. Take responsibility for all product development and support
  • Contribute to the delivery of internal projects and initiatives. These can range from simple integrations and automations to extensive application implementations and system transformations
  • Identify options for potential solutions and assess them for both technical and business suitability
  • Follow priorities set by management, in line with the Technology Strategy and Change portfolio priorities
  • Perform routine business solution maintenance, upgrades and releases
  • Troubleshoot technical issues and respond to requests for support when required. Analyse root causes of common and recurring issues and propose permanent solutions
  • Assist with the development of data management routines such as imports / reconciliations / report production
  • Liaise with 3rd party suppliers when required
  • Demonstrate an excellent standard of customer service at all times, and to act as an ambassador for the Technology department in all dealings with customers
  • Adhere to all IT Governance processes such as incident management, change enablement etc
  • Maintain business solution management documentation including creating knowledge base articles and procedure documents, FAQ’s, self-help guides
  • Establish, develop and maintain effective relationships with assigned business contacts
  • Escalate any issues to the IT Management Team as soon as possible and recommend potential solutions
  • Provide assistance to other members of Technology team
  • Identify & recommend process improvements, efficiency gains and cost savings to the team
  • Consistently produce work to a high standard whilst demonstrating excellent standards of professionalism and integrity in all interactions
  • Being aware of cyber security risks that exist and escalate any events or concerns that are encountered. Carry out all tasks in a secure manner i.e. keeping security in mind
  • Encourage staff awareness of cyber security risks and of best practice guidelines
  • Ensure security and privacy best practices, policies and procedures are considered as part of all IT changes

Required:

  • Previous relevant business solution experience in a professional services organization would be an advantage
  • Experience in the implementation, configuration and general administration of any of the following systems is advantageous: iManage Work, Thomson Reuters Elite, Online Client Portals (data rooms, SaaS products)
  • Experience in the development and/or management of system integrations and knowledge of APIs would be advantageous
  • Ability to spot and analyse trends
  • Demonstrated ability to apply IT in solving business problems
  • Experience of working within an IT change management environment
  • Able to demonstrate SQL query writing skills will be an advantage
  • Higher level education would be an advantage.

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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