Digital Adoption Manager

Posted Mar 05, 2024 by Invenio

  • Negotiable
  • Direct Hire
  • Ireland

Responsibilities:

  • Build and maintain relationships with key business stakeholders globally, through their journey with Salesforce and other digital products.
  • Own project delivery for Salesforce and integrated platforms, and champion greater utilisation of our digital toolkit across the organization to drive out continuous improvement and adoption.
  • Advocate for business stakeholders, collaborating with delivery teams to drive continuous customer-centric enhancements and improvements, that align to priorities of the company and our clients.
  • Participate in and foster the CRM community, keeping users up to date on enhanced features and functionality.
  • Liaise with delivery team on upcoming changes and user feedback received.
  • Execute and continuously optimize the agreed strategy for the on-going adoption of Salesforce.
  • Coordinate and conduct training on all aspects of the Salesforce platform.
  • Prepare formal documentation, training materials, campaigns and support continuous knowledge sharing artefacts like procedures, FAQs and business tips.
  • Work with Salesforce to understand best practice approaches, methods and metrics; and apply them inhouse.
  • Ensure operational stability by establishing and continually improving both delivery and support processes.
  • Generate, analyse and report on operational metrics to provide an understanding of the current status of the production environment and to identify the best opportunities for improvement.
  • Support the test function with knowledge that aids test preparation and execution.
  • Manage change projects from concept to launch.
  • Develop strategies and direct teams ensuring project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off.
  • Manage vendor relationships from operational service delivery as well as strategic partnerships.

Required:

  • 5+ years of progressive experience with Salesforce (certified) and similar cloud-based CRM platforms from delivery and management perspective globally, ideally within highly regulated financial services.
  • Exceptional leadership and mentorship abilities to introduce and implement cross functional initiatives in a collaborative manner and resolve complex challenges.
  • Understanding of CRM project delivery lifecycle (agile and waterfall).
  • Experience with change governance and release processes in Salesforce.
  • Excellent interpersonal, communications and relationship management skills.
  • Ability to work with globally-dispersed stakeholders.
  • Demonstrable experience in fast paced environment with speed to market and attention to detail.
  • Experience of managing 3rd party software vendors.
  • Proven track record of successful project delivery, utilizing various frameworks, tools and techniques.
  • Extensive experience with all stages of the product development lifecycle (concept to launch).
  • Strong knowledge of new and emerging technologies based on own area of expertise.
  • Experience in advising clients and clearly communicating the benefits of implementing specific solutions and identifying areas to add value.
  • A proven record in collaborating with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
  • Advanced data analytical skills and outstanding problem-solving capabilities, particularly with loosely defined structure and scope.
  • Demonstrable professional integrity and dedication to upholding the company’s high-quality standards and customer service focus.
  • Proven adherence to legal and regulatory guidelines, and in-house policies and business ethics.
  • Must be highly motivated, self-driven, proactive and seek continuous learning opportunities.
  • Bachelor’s Degree in Computer Science, Finance, Economics, Business Administration or equivalent work experience
  • Project Management qualification or certification (PMP, Prince2, SCRUM)

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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