Responsibilities:

• Provide technical assistance and support to clients for issues related to computer systems, software, and hardware
• Oversee the development and maintenance of computer systems
• Configure and install computer hardware, software, and systems for clients
• Create flowcharts, diagrams, and other documentation
• Create manuals and detailed sets of instructions
• Manage technology vendors
• Stay abreast of how technology infrastructures are currently impacting and driving competitors
• Perform troubleshooting to isolate and diagnose common problems
• Upgrade hardware, software and system components as required
• Solve complex problems with many variables
• Undertake routine preventative measures and implement, maintain and monitor network security
• Ensure systems comply with industry standards
• Identify and suggest possible improvements in procedures
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs

Required:

• 5 Years Proven experience as an ICT technician or other relevant position
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Excellent diagnostic and problem-solving skills
• Good organizational and time-management skills
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Tertiary education in any IT / ICT related discipline
• A+, Server+ or Network+ certification
• Certifications in any IT/ICT related discipline