Information Technology Associate

Posted Nov 21, 2023 by Invenio

  • Negotiable
  • Direct Hire
  • Cayman Islands

Responsibilities:

  • Intermediate level skills in MS Office, Google Suite, Windows OS, mobile OS (Android and iOS) and VoIP/telecom technology
  • Understanding of technology service management processes
  • Document all user support tasks, including research and resolution in our incident management system
  • Customer focused with a continuous improvement mindset
  • Confidence in ability to work in a highly technical and ever changing work environment
  • Complies with standard operating procedures and checklists in delivering quality solutions and service.
  • Adaptable and able to work within tight deadlines, demonstrating flexibility
  • Exceptional organizational skills and the ability to self prioritize
  • Excellent judgment and strong problem solving skills
  • Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact
  • Ability to effectively track and manage/update hardware inventory/accessories in our Asset Management system
  • Delivery quality education and training to users when necessary using a variety of techniques and mediums.

Required:

  • Minimum of an Associate Degree (or higher) and/or equivalent experience
  • 1 – 3 Years’ Experience.

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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+1 345 769 7000

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