IT Support Engineer

Posted Mar 05, 2024 by Invenitus

  • Negotiable
  • Direct Hire
  • United Kingdom

Responsibilities:

  • 2nd line/level technical support for end user solutions both in the office and when staff are working remotely for London and Luxembourg offices
  • Progressing tasks that the IT Service Desk team escalate that are not possible to resolve remotely or require more technical experience or are protracted in nature
  • Manage London IT hardware including peripherals, this includes keeping records up to date in the IT Service Management (ITSM) tool
  • Assisting with the IT administration of the Luxembourg office
  • Imaging, verifying and deploying IT hardware
  • Desktop set up and provision of desk drops for new employees and visitors.
  • Maintain accurate records of new, completed and pending jobs using the ITSM tool
  • Plan and implement employees’ desk moves
  • Alert the IT Service Desk in relation to any service outage or degredation
  • Keeping the back office IT space tidy and stocked with IT consumable items
  • Create and maintain knowledge base articles for both IT (Private) and End users (Public)
  • Regular floor walks to proactively promote IT best practice, build a rapport with staff, hear their issues and encourage them to seek assistance
  • Any other IT duty or adhoc task commensurate with your role, experience and ability as may arise from time to time.

Required:

  • Solid understanding of Microsoft operating systems and the suite of Microsoft Office applications, mobile device management running Android and iOS, and basic computer networking
  • Ability to install application software and drivers, image machines and perform basic desktop administration tasks.
  • Strong written and verbal communication skills are essential, together with a pleasant and approachable manner
  • IT problem solving aptitude and ability will be key
  • Able to prioritize work and meet deadlines
  • Able to work autonomously to complete tasks, yet an enthusiastic team player
  • Able to quickly learn new skills, procedures and methods, and effectively put them into practice
  • Willing to work outside of regular business hours when needed
  • A minimum of two (2) years as first or second level support and troubleshooting of desktop hardware and software issues in a corporate environment is desirable
  • Applicable professional certifications are desirable.

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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