Responsibilities:

• Design, Implement, and Support Microsoft Solutions for Cloud (O365/Azure) and On-Premises environments.
• Provide Architectural design and implementation of various solutions to meet customer’s needs, including but not limited to: On-Premises to Cloud Migrations, Monitoring and Patch Management, Backup and DR Solutions, O365 Mobile Device Management (Intune) and Client Image Deployment (Auto-Pilot)
• Act as a point of escalation for technical support queries.
• Manage customer support requests and provide on-going proactive and reactive support for customers.
• Maintain Documentation and provide technical training and/or knowledge transfer to internal staff and customers.
• Perform activities and fulfill requirements to a high level of quality.
• Maintain high levels of customer’s satisfaction.
• Manage assigned Projects including Customer communications, deadlines, and deliverables and coordinating with internal and external resources to ensure successful completion.
• Maintain technical skill and certification levels to accepted industry standards.
• Work with the sales team to provide sales opportunities from problem analysis and aid with sales where needed
• Ensure time is correctly managed and logged within the Service Desk for all activities.
• All other engineering support deemed necessary by management

Required:

• Minimum of 3-5 years’ experience in one or more of the following:
• Working in a Managed Services / Professional Services role.
• Experience working in a Service or Helpdesk environment, ticket handling, escalation, etc.
• Proven history of providing Presales consultation to Customers and Sales representatives.
• Project Management of Migrations and Implementation scenarios around Microsoft solutions.
• Desired Certification: MS-100, MS-101, AZ-104, AZ-304, MD-100, MD-101, MCSE/MCA – Microsoft Windows Server