Microsoft Engineer

Posted Mar 05, 2024 by Invenio

  • Negotiable
  • Direct Hire
  • Cayman Islands

Responsibilities:

  • Design, Implement, and Support Microsoft Solutions for Cloud (O365/Azure) and On-Premises environments.
  • Provide Architectural design and implementation of various solutions to meet customer’s needs, including but not limited to: On-Premises to Cloud Migrations, Monitoring and Patch Management, Backup and DR Solutions, O365 Mobile Device Management (Intune) and Client Image Deployment (Auto-Pilot)
  • Act as a point of escalation for technical support queries.
  • Manage customer support requests and provide on-going proactive and reactive support for customers.
  • Maintain Documentation and provide technical training and/or knowledge transfer to internal staff and customers.
  • Perform activities and fulfill requirements to a high level of quality.
  • Maintain high levels of customer’s satisfaction.
  • Manage assigned Projects including Customer communications, deadlines, and deliverables and coordinating with internal and external resources to ensure successful completion.
  • Maintain technical skill and certification levels to accepted industry standards.
  • Work with the sales team to provide sales opportunities from problem analysis and aid with sales where needed
  • Ensure time is correctly managed and logged within the Service Desk for all activities.
  • All other engineering support deemed necessary by management

Required:

  • Minimum of 3-5 years’ experience in one or more of the following:
  • Working in a Managed Services / Professional Services role.
  • Experience working in a Service or Helpdesk environment, ticket handling, escalation, etc.
  • Proven history of providing Presales consultation to Customers and Sales representatives.
  • Project Management of Migrations and Implementation scenarios around Microsoft solutions.
  • Desired Certification: MS-100, MS-101, AZ-104, AZ-304, MD-100, MD-101, MCSE/MCA – Microsoft Windows Server

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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