Senior Help Desk Engineer

Posted Mar 05, 2024 by Invenio

  • Negotiable
  • Direct Hire
  • Cayman Islands

Responsibilities:

  • To provide 1st/2nd level technical support for clients within the Service Desk team.
  • Reports to the Service Desk Manager and will need to have strong technical abilities and problem-solving skills to supplement their customer services skills in this client facing role.

Required:

  • Minimum three (3) years previous experience working for a IT firm or Value-Added Reseller.
  • Experience of managing MS Office 365 or Microsoft 365 with a current Microsoft 365 certification.
  • Experience of MS Azure, MS Intune and MS Bit locker encryption deployment and management.
  • Experience of installing and configuring PCs and Laptops and extensive knowledge of the Microsoft Windows 10 Operating System.
  • Experience of configuring and administering Active Directory and Group Policies.
  • Experience of managing and monitoring Veeam Backup and various 3rd party Anti-Virus Products.
  • Experience of supporting end users within a Citrix or MS Remote Desktop Services
  • Environment.
  • Experience of supporting and troubleshooting HP, DELL and Lenovo PCs and Laptops.
  • Experience of supporting and troubleshooting printers and MFP devices.
  • Consumer awareness and confidence with dealing with clients at all levels.
  • Strong communication skills and experience in the delivery of Projects and IT services.
  • Associates Degree or equivalent from Tertiary Education.
  • Excellent technical documentation and excellent verbal and written skills.

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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+1 345 769 7000

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