Responsibilities:

• To provide 1st/2nd level technical support for clients within the Service Desk team.
• Reports to the Service Desk Manager and will need to have strong technical abilities and problem-solving skills to supplement their customer services skills in this client facing role.

Required:

• Minimum three (3) years previous experience working for a IT firm or Value-Added Reseller.
• Experience of managing MS Office 365 or Microsoft 365 with a current Microsoft 365 certification.
• Experience of MS Azure, MS Intune and MS Bit locker encryption deployment and management.
• Experience of installing and configuring PCs and Laptops and extensive knowledge of the Microsoft Windows 10 Operating System.
• Experience of configuring and administering Active Directory and Group Policies.
• Experience of managing and monitoring Veeam Backup and various 3rd party Anti-Virus Products.
• Experience of supporting end users within a Citrix or MS Remote Desktop Services
• Environment.
• Experience of supporting and troubleshooting HP, DELL and Lenovo PCs and Laptops.
• Experience of supporting and troubleshooting printers and MFP devices.
• Consumer awareness and confidence with dealing with clients at all levels.
• Strong communication skills and experience in the delivery of Projects and IT services.
• Associates Degree or equivalent from Tertiary Education.
• Excellent technical documentation and excellent verbal and written skills.