Senior Service Desk Analyst

Posted Mar 05, 2024 by Invenio

  • Negotiable
  • Direct Hire
  • Bermuda

Responsibilities:

  • Acting as a single point of contact for phone calls, emails and service desk requests from staff regarding technology issues, queries and requests for assistance
  • Providing an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communication
  • Providing an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communication
  • Ensuring that all requests are accurately logged and managed in the Technology Service Desk system
  • Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices
  • Liaising with third party suppliers for additional technical support
  • Providing end of day updates for priority tasks and weekly helpdesk reports to the Technology operations management team.

Required:

  • Knowledge of Microsoft Windows 10, Office & Teams, Active Directory, Microsoft Exchange, iManage Work DMS and Mimecast. 
  • 1-3 years experience working on a Service Desk / Similar IT position.
  • Professional Services experience is strongly preferred.
  • Work independently with the ability to prioritise tasks and manage their own workload.

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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+1 345 769 7000

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