Service Delivery Manager

Posted Mar 05, 2024 by Invenio

  • Negotiable
  • Direct Hire
  • Cayman Islands

Responsibilities:

  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing communication between stakeholders for post-incident reviews.
  • Developing a deeper understanding of projects to gain insights into the scope of service delivery.
  • Analyzing third-party as well as internal processes and creating strategies for service delivery optimization.
  • Work with the sales team to provide sales opportunities from problem analysis and aid with sales where needed.
  • Arrange regular review meetings and report on the quality and performance of services.
  • Work with all departments to ensure customer satisfaction.
  • All other support activities deemed necessary by management.

Required:

  • Minimum of 3-5 years’ experience in a similar role within the IT Services space and one or more of the following:
  • Working in a Managed Services/Professional Services role.
  • Experience working in a Service or Helpdesk environment, ticket handling, escalation, etc.
  • Proven history of providing Presales consultation to Customers and Sales representatives.
  • Project Management
  • Technical proficiency in HPE Enterprise Solutions, Microsoft Stack, Public Cloud, Networking and IT Security.

Desired Certifications:

  • Project Management
  • ITIL
  • Cyber Security
  • Microsoft O365/Azure/Windows Server
  • Networking

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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+1 345 769 7000

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