Technician Assistant

NEW POSTING Posted Dec 06, 2023 by Invenio

  • Negotiable
  • Direct Hire
  • Cayman Islands

Responsibilities:

  • Provide basic technical assistance & support to computer system users
  • Respond to questions and/or resolve computer related incidents and requests for clients in person, via telephone or from remote locations
  • Install and perform minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
  • Set up an equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
  • Assess and prioritize daily ticket workload aligning with ITIL best practice and in accordance with established SLAs
  • Maintain records of daily data communication transactions, problems and remedial action taken, and installation activities

Required:

  • A High School Diploma
  • An active pursue of further education in an IT related degree program or working toward IT certifications (A+, Network+, MCSA: Windows 10, M365 Certified MDAA or equivalent)
  • IT related work experience a plus
  • Basic knowledge of current PC and Mobile operating systems
  • Proficiency with basic computer programs including current versions of Microsoft Office and database systems
  • Preferably ITIL Foundation Certification
  • Excellent customer service and time management skills
  • Strong communication and presentation skills, verbal and written
  • Ability to work independently while simultaneously being a collaborative team member striving for team success
  • Excellent organizational, communication, analytical and decision-making skills
  • Excellent analytical and problem-solving skills

For an immediate response and a confidential conversation about this position, please contact:

Craig Drummond |   Craig@invenio-global.com |   +1 345 769 7000

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+1 345 769 7000

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