Responsibilities:

• Perform all technology inductions for new starters across the Group
• Assist in the improvement of the technology induction process
• Contribute to the design and portfolio of high quality training materials to satisfy various learning style requirements
• Lead the training and digital adoption work streams of all technology implementations projects
• Deliver training programmers that include web-based seminars, printed manuals, group sessions and training videos
• Conduct regular meetings with management to identify subjects to be addressed or areas in need of additional instruction
• Collaborate with the group’s marketing and internal communications team to produce internal training materials to be distributed throughout the company to announce training programs and details
• Contribute to the firm’s internal training and digital adoption strategy
• Analyze systems usage data to identify potential digital adoption gaps
• Identify areas where process improvements can be achieved through digital adoption
• Identify ways of achieving maximum productivity across the group by encouraging the use of technology to its maximum potential. Improve employee engagement and therefore performance
• Develop a two-way communication channel to assist with gathering feedback across the group
• Undertake a business analysis role on some initiatives, sourcing requirements from users to build into technology implementations
• Mentor less experienced members of the Technology Team and provide assistance when necessary
• Follow priorities set by management, in line with the Training Strategy
• Demonstrate an excellent standard of customer service at all times, and to act as an ambassador for the Technology department in all dealings with customers. Attend business meetings as required
• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors
• Maintain effective relationships with assigned business contacts and 3rd Party Suppliers
• Escalate any issues to the Technology Management Team as soon as possible, and recommend potential solutions where possible
• Identify & recommend process improvements, efficiency gains and cost savings to the Group
• Consistently produce work to a high standard whilst demonstrating excellent standards of professionalism and integrity in all interactions
• Be aware of cyber security risks that exist and escalate any events or concerns that are encountered. Responsibility for carrying out all tasks in a secure manner i.e. security by design in all work
• Encourage staff awareness of cyber security risks and of best practice guidelines

Required:

• Strong understanding of business goals and standards for customer service. Ability to gather business training requirements by analyzing knowledge gaps and areas requiring improvements
• Applied knowledge of learning models and facilitation methods
• Proven strengths in facilitating collaboration and collaborative ways of working both as part of an internal team and with external stakeholders/partners
• Software: applied knowledge of Learning and Content Management systems, web conferencing/webinar software, e-learning authoring tools
• Fluent English and an ability to write clearly and concisely for different audiences including academics and practitioners
• Legal industry experience would be an advantage