Responsibilities:

• Manage the training & induction process for the Group
• Periodically deliver induction training during periods of absence
• Build a programmer of improvement for the technology induction process including leveraging in newly adopted technologies
• Take the responsibility for the development of the Group’s technology training portal, including the development of training videos and documentation. Manage and contribute to the design and build a portfolio of high quality training materials to satisfy various learning style requirements
• Lead the training and digital adoption work streams of all technology implementations projects
• Be the driving force behind the adoption of new systems and technologies. Contribute to the development of the Group’s digital journey by promoting the benefits of what is being implemented
• Take the responsibility for the delivery of training programmers that include web-based seminars, printed manuals, group sessions and training videos
• Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional instruction
• Collaborate with the group’s marketing and internal communications team to produce internal training materials to be distributed throughout the company to announce training programs and details
• Manage costs for all programmers, productions, and publications in accordance with the procurement process and the training budget
• Contribute to the firm’s internal training and digital adoption strategy
• Analyze systems usage data to identify potential digital adoption gaps
• Build a repository of digital adoption reports and KPIs
• Identify areas where process improvements can be achieved through digital adoption
• Identify ways of achieving maximum productivity across the group by encouraging the use of technology to its maximum potential, and improve employee engagement and therefore performance
• Develop a two-way communication channel to assist with gathering feedback across the group
• Undertake a business analysis role on some initiatives, sourcing requirements from users to build into technology implementations
• Mentor less experienced members of the Technology Team and provide assistance when necessary
• Demonstrate an excellent standard of customer service at all times, and act as an ambassador for the Technology department in all dealings with customers
• Ensure security and privacy best practices, policies and procedures are considered as part of all training and digital adoption initiatives
• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors
• Escalate any issues to the Technology Management Team as soon as possible, and recommend potential solutions where possible
• Identify & recommend process improvements, efficiency gains and cost savings to the Group
• Be aware of cyber security risks that exist and escalate any events or concerns that are encountered

Required:

• Legal industry experience would be advantageous
• Strong understanding of business goals and standards for customer service. Ability to gather business training requirements by analyzing knowledge gaps and areas requiring improvements
• Experience in developing yearly training plans and materials
• Applied knowledge of learning models and facilitation methods
• Proven strengths in facilitating collaboration and collaborative ways of working both as part of an internal team and with external stakeholders/partners
• Software: applied knowledge of Learning and Content Management systems, web conferencing/webinar software, e-learning authoring tools
• Fluent English and an ability to write clearly and concisely for different audiences including academics and practitioners