Customer Success Manager

Responsibilities:

● Design, develop, maintain, and support customer-facing solutions

● Provide pre and post Sales support and help to grow the business

● Provide advanced technical support both for internal and external customers

● Collaborate with Product Management and help develop new products and services

Required:

● Experience in any of the related fields: sales, sales support, consulting, product development, and engineering.

● Have a proven track record of building and maintaining customer relationships.

● Have an ability to work proactively and collaboratively with cross-functional teams.

● Ability to work independently, with limited direction in a fast-paced environment.

● Travel based on business needs (10%).

● Can navigate horizontally and vertically through an organization

● Be excited to take on new projects

● Able to plan and execute with sales team around renewals and upsells

● Proficient in SalesForce, Microsoft Office Suite, and Google Suite

● Familiarity with security / cybersecurity is a plus

● Ability to step into unfamiliar situations and de-escalate critical issues to ensure clients are positioned for success with managerial support