Information System Application Specialist

Responsibilities:

• Be the subject matter expert for all things SIS (Blackbaud and Jenzabar) for all departments (Registrars, Finance, Student life and Faculty).
• Understand in minute detail the Registrars, Finance, Student life and Faculty current state and support the business process redesign team creating new state
• Work very closely with all the workstream leads and understand different departments requirements for the new SIS system, and eventually take over their responsibilities as the project transitions from a migration plan to a business- as-usual plan.
• Provide application support to all stakeholders, to prioritize workloads and effectively manage issues to ensure optimal service
• To ensure that all Jenzabar procedures and processes are effectively documented to agreed standards and kept up-to-date.
• Works closely with users, the IT team and Jenzabar to manage and problem solve application issues
• Oversees security, user access and permissions on Jenzabar
• Maintains the Jenzabar database, actively monitoring database health and works proactively to produce central reports from the system. System export – source of knowledge for user groups including faculty
• Consolidate and create sufficient documentation to ensure each department has resilience in maintaining operations after migration is complete
• Create high quality training documentation and digital training materials, conducting training sessions to develop the skills of team members and instruct users. Creates and maintains user group training plans with subsequent training logs to ensure all staff have sufficient training to be able to utilize the system investment.
• Responsible for ensuring the ongoing integration / smooth operation of all interfaces into and out of the SIS system, including defining and documenting what data flows and when.
• Overall responsibility for system upgrades, requiring liaison with Jenzabar and the IT team
• Creates a 3-5 year application roadmap, detailing out expected upgrades and product lifecycle.

Required:

• Bachelor’s Degree
• Have a minimum of 3-5 years application support experience, preferably an accountant with multi years’ experience implementing systems
• Proven experience working in a higher educational environment
• Proven experience with system implementation
• Proven experience managing process documentation and redesign with continual improvement
• System implementation experience, particularly around ERPs