Information Technology Associate

Responsibilities:

• Intermediate level skills in MS Office, Google Suite, Windows OS, mobile OS (Android and iOS) and VoIP/telecom technology
• Understanding of technology service management processes
• Document all user support tasks, including research and resolution in our incident management system
• Customer focused with a continuous improvement mindset
• Confidence in ability to work in a highly technical and ever changing work environment
• Complies with standard operating procedures and checklists in delivering quality solutions and service.
• Adaptable and able to work within tight deadlines, demonstrating flexibility
• Exceptional organizational skills and the ability to self prioritize
• Excellent judgment and strong problem solving skills
• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact
• Ability to effectively track and manage/update hardware inventory/accessories in our Asset Management system
• Delivery quality education and training to users when necessary using a variety of techniques and mediums.

Required:

• Minimum of an Associate Degree (or higher) and/or equivalent experience
• 1 – 3 Years’ Experience.