
IT Desktop Support Specialist
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IT
DOE
Responsibilities:
- Act as the first point of escalation for desktop support for users across the law firms international offices
- Take ownership of end user issues, either resolving the problem and closing out the call with the user or documenting steps taken for remediation
- Provide technical services for the installation, configuration, maintenance, diagnosis and repair of desktop computer systems and associated software and peripherals (including printer, photocopier set-up and configuration)
- Provide advice and training to users on the use of computer systems and software
- Support remote working
- Manage the hardware inventory, including the provision and deployment of iPhones per Firm policy
Technical Requirements
- Knowledge of basic network concepts (DNS, TCP IP, Windows Networking, Ethernet, Active Directory)
- Technical knowledge of Windows 7, Windows 10, Microsoft Office 2010 and 2013,
- Knowledge and experience of iManage, ViewPoint, Aderant, DUO, Maas 360 is a plus
Personal Attributes
- Excellent oral and written communication skills
- Customer service oriented
- Experience providing support to local and remote location end users
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to work in independently and in a team environment
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations with little notice
Qualifications and experience
- Associate’s Degree or equivalent experience / certifications areas related to the job function
- 2+ years of experience in desktop/laptop support
- CompTIA A+ a plus
- Prior experience working in law firm a plus

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