IT Desktop Support Specialist

Responsibilities:

• Act as the first point of escalation for desktop support for users across the law firms international offices
• Take ownership of end user issues, either resolving the problem and closing out the call with the user or documenting steps taken for remediation
• Provide technical services for the installation, configuration, maintenance, diagnosis and repair of desktop computer systems and associated software and peripherals (including printer, photocopier set-up and configuration)
• Provide advice and training to users on the use of computer systems and software
• Support remote working
• Manage the hardware inventory, including the provision and deployment of iPhones per Firm policy

Technical Requirements

• Knowledge of basic network concepts (DNS, TCP IP, Windows Networking, Ethernet, Active Directory)
• Technical knowledge of Windows 7, Windows 10, Microsoft Office 2010 and 2013,
• Knowledge and experience of iManage, ViewPoint, Aderant, DUO, Maas 360 is a plus

Personal Attributes

• Excellent oral and written communication skills
• Customer service oriented
• Experience providing support to local and remote location end users
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in independently and in a team environment
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations with little notice

Qualifications and experience

• Associate’s Degree or equivalent experience / certifications areas related to the job function
• 2+ years of experience in desktop/laptop support
• CompTIA A+ a plus
• Prior experience working in law firm a plus