IT Manager

Responsibilities:

• Work with leadership to help define IT infrastructure strategy, architecture, and processes
• Develop annual IT plan and budget, based on the organization’s 5-year strategic plan and annual growth objectives
• Aligning IT infrastructure with current and future business requirements and goals
• Subsequently manage IT budgets and forecasts, and enforce cost-effectiveness and efficiencies throughout
• Lead complex IT projects, including the design and deployment of new IT systems and services
• Monitor infrastructure performance and security, and to provide recommendations for improving IT infrastructure
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Troubleshoot hardware and software issues and ensure excellent responsiveness and rectification for end user issues
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Adhere to global security policies and frameworks, implementing processes where required, managing controls and participating in audits/reviews when required
• Ensure system documentation is current and readily accessible via online documentation portal.
• Preserve assets, information security and control structure, ensuring security of data and network access
• Supervise daily operations of network and server infrastructure
• Contributes to local Disaster Recovery planning and testing
• Evaluating risk, developing network recovery and backup processes

Required:

• Expert knowledge of IT best practices, policies and regulations
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• Ability to manage people and teams