Nikeeta Beri
345 769 7002 Apply Now

IT Service Desk Specialist – Grand Cayman

US$40-50k DOE


  • Act as the first point of escalation for desktop support for users across the law firms international offices
  • Take ownership of end user issues, either resolving the problem and closing out the call with the user or documenting steps taken for remediation
  • Provide technical services for the installation, configuration, maintenance, diagnosis and repair of desktop computer systems and associated software and peripherals (including printer, photocopier set-up and configuration)
  • Provide advice and training to users on the use of computer systems and software
  • Support remote working
  • Manage the hardware inventory, including the provision and deployment of iPhones/iOS per Firm policy

Personal Attributes

  • Excellent oral and written communication skills
  • Customer service oriented
  • Experience providing support to local and remote location end users
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in independently and in a team environment
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations with little notice

Qualifications and experience

  • Associate’s Degree or equivalent experience / certifications areas related to the job function
  • 2+ years of experience in desktop/laptop support
  • CompTIA A+ a plus
  • Prior experience working in law firm a plus but not essential

Please contact Nikeeta by email at [email protected] for more information or to apply for this IT Service Desk Specialist role in the Cayman Islands.

Learn more about living and working in Grand Cayman at The Cayman Resident Website and the Caribbean could be your new home…Want to know about the expat and offshore lifestyle, then head here.

Nikeeta Beri
345 769 7002 Apply Now

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