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Craig Drummond
Tech Recruitment
+1 (345) 936 1765 Apply Now

IT Support Analyst

BVI |

Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance
  • Perform remote troubleshooting
  • Determine the best solution based on the issue and details provided by the user
  • Walk the user through the problem-solving process
  • Work on issues in our service desk platform
  • Direct unresolved issues to the next level of support
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by users to your manager
  • Identify and suggest possible improvements on procedures
  • Installation/maintenance of hardware – office/desk moves, meetings setup, additional/replacement equipment, printer/copier toner replacement.

Required

  • Have a keen interest in information technology and willingness to learn.
  • Good secondary education.
  • Self-motivated, proactive, work on own initiative with a best practice approach.
  • Ability to communicate effectively and be at ease with providing outstanding support.
  • Problem solving skills – consider a range of possible options, evaluating evidence and seek advice where appropriate.
  • Good at planning and organizing.
Craig Drummond
Tech Recruitment
+1 (345) 936 1765 Apply Now

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