IT Support Analyst

Responsibilities:

• Serve as the first point of contact for users seeking technical assistance
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by the user
• Walk the user through the problem-solving process
• Work on issues in our service desk platform
• Direct unresolved issues to the next level of support
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by users to your manager
• Identify and suggest possible improvements on procedures
• Installation/maintenance of hardware – office/desk moves, meetings setup, additional/replacement equipment, printer/copier toner replacement.

Required

• Have a keen interest in information technology and willingness to learn.
• Good secondary education.
• Self-motivated, proactive, work on own initiative with a best practice approach.
• Ability to communicate effectively and be at ease with providing outstanding support.
• Problem solving skills – consider a range of possible options, evaluating evidence and seek advice where appropriate.
• Good at planning and organizing.