Manager, Investor Operations – Grand Cayman

Responsibilities:

• Manage a large team of professionals
• Responsible for client service excellence across clientele
• Ensure team complies with all applicable regulatory requirements, global procedures and internal controls for the Investor Operations function
• Manage professional relationships with critical and high revenue clients
• Ensure that Investor Operations function fully aligns with the strategic initiatives of the business
• Provide feedback to Senior Managers and Head of Investor Operations, Caribbean to monitor and manage resources for effective and efficient use of headcount within the division
• Support with the design and implementation of all relevant automation and efficiency projects
• Mentor and coach the team by utilizing the performance management process as a tool to develop skills & capabilities
• Ensure the team are cross trained and build a strong succession pipeline
• Drive Investor Operations enhancements and optimization for the regional team
• Implement global Policies & Procedures pertaining to the Investor Operations function and ensure adherence
• Optimize the existing Investor Operations platforms to streamline the automation process

Requirements:

• Degree in business or a related field with at least 5 years’ of relevant industry experience, with 3 years’ at manager level
• In depth  knowledge of Investor Operations and detailed knowledge of Mutual Funds
• Strong attention to detail with exceptional organizational skills
• Excellent written oral and interpersonal communication skills
• Strong leadership skills with previous experience in successfully supervising, coaching and mentoring a team of professionals