Senior Service Desk Analyst

Responsibilities:

• Acting as a single point of contact for phone calls, emails and service desk requests from staff regarding technology issues, queries and requests for assistance
• Providing an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communication
• Providing an excellent level of customer service to callers, by providing them with appropriate support responses and friendly communication
• Ensuring that all requests are accurately logged and managed in the Technology Service Desk system
• Troubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices
• Liaising with third party suppliers for additional technical support
• Providing end of day updates for priority tasks and weekly helpdesk reports to the Technology operations management team.

Required:

• Knowledge of Microsoft Windows 10, Office & Teams, Active Directory, Microsoft Exchange, iManage Work DMS and Mimecast. 
• 1-3 years experience working on a Service Desk / Similar IT position.
• Professional Services experience is strongly preferred.
• Work independently with the ability to prioritise tasks and manage their own workload.