Senior Service Desk Analyst – Grand Cayman

Responsibilities:

• Act as the point of escalation for the IT Service Desk, resolving calls through problem resolution or documenting the steps taken for remediation.
• Provide 1st / 2nd line IT support.
• Install, configure, troubleshoot, monitor and maintain infrastructure environment.
• Provide support for periphery devices, mobile devices and office equipment.
• Manage hardware inventory.
• Work independently to record, track and document requests in the ticketing system and ensure all procedures / protocols are followed.

Required:

• Degree in Computer Science, Information Systems or related field and 3+ years experience in a similar role.
• Excellent customer service skills.
• Knowledge of basic networking concepts (DNS, TCP, IP, Windows Networking, Ethernet, AD).
• Ability to effectively prioritize tasks in a high-pressure environment.
• Able to safely lift / install upto 50lbs of IT equipment
• Technical knowledge of Windows 10 /11, Microsoft Office 2016, iOS
• Experience with iManage, ViewPoint, Aderant, Mitel, DUO, VNC, TeamViewer would be a plus