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Craig Drummond
Tech Recruitment
+1 (345) 936 1765 Apply Now

Senior Solutions Analyst

Jersey |

Responsibilities:

  • Using Contract Express and HighQ to automate documents, build portals for clients and create workflows. Similar platform knowledge accepted.
  • Developing a range of new knowledge products and services to support our clients and intermediaries
  • Requirements gathering for new KM client solution requests and preparing the business case for approval
  • Maintaining and managing automated templates and client portals
  • Managing the CPL and migrating precedents to automation
  • Working with the whole business to embed our house style and ensure brand consistency for clients
  • Delivering inductions for new starters on our products and services
  • Maintaining the products knowledge base, project documentation and training materials
  • Assisting in the training and supervision of trainees during their placement with the knowledge team
  • Producing reports on projects and systems usage and keeping up to date with legal KM trends
  • Managing strong relationships with stakeholders, colleagues and suppliers
  • Covering for the absences of other team members
  • Any other duties as required by the Head of Knowledge

Required:

  • Keen interest in knowledge and technology in a law firm setting.
  • Experience of dealing with stakeholders, suppliers, lawyers and business services professionals of all levels
  • Experience of using legal tech solutions such as HighQ, Contract Express or similar platforms
  • User centric approach to services and commercial awareness
  • Able to represent the team and the firm professionally and positively both internally and externally
  • Good communication and writing skills and the ability to communicate effectively at all levels
  • Commercially aware and client focused
  • Ability to manage multiple small projects concurrently and see them through to the end
  • Strong understanding and ability to promote and capitalize on connections with other business units
Craig Drummond
Tech Recruitment
+1 (345) 936 1765 Apply Now

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