Support Technician

Responsibilities:

• Experience providing technical support to end users, desktops, applications, and peripherals with a willingness to learn new things
• Excellent knowledge of Microsoft Windows 10
• Knowledge of various types of Computer hardware and the ability to learn to repair them
• Managing customer support requests, providing on-going proactive and reactive support
• Ability to manage Active Directory, Group Policy, Network Printers, Windows Desktop and Basic Networking
• Knowledge of Office 365
• Provide solutions support for Ricoh, HP, Lenovo and Oracle POS
• All other engineering support deemed necessary by management

Required:

• Working knowledge of other Microsoft technologies including Microsoft Exchange, Teams, Active Directory, Group Policy, Network Printers, Windows Desktop and Basic Networking
• Knowledge on Microsoft Windows 10
• Provide solutions support for Ricoh, HP, Lenovo and Oracle POS
• Hardware and repair
• Handling customer requests and support them