Team Leader – Onboarding, Corporate Services – Grand Cayman

Duties and Responsibilities:

• Manage the onboarding team
• Support, train, develop and mentor the team
• Identify the teams capacity and make changes if needed
• Delegate workload to the team
• Manage client requests and deal with urgent issues effectively
• Assist the team with any technical problems or grievances in general
• Provide cover for the team when required
• Monitor the performance of the team and any problems/issues and report all to management
• Work closely with management to ensure that best practices are achieved

Experience required:

• Ideally working towards or holding a professional qualification such as ICSA or equivalent or a relevant degree such as Business Administration
• Onboarding experience is essential
• Must have previous experience of managing and developing corporate administrators and such teams
• Must be highly proficient in Viewpoint, CORIS, CAP, REEFS and Microsoft Office applications
• Understand and have worked with relevant bodies i.e. ROC and CIMA
• Great understanding of the applicable statutory laws and other related legal and regulatory requirements, including AML regulations
• Responsive and client focused with strong organisational skills and attention to detail is essential
• Ability to deal with tasks independently and use own initiative
• Must be committed and driven to achieving excellence for themselves, their clients and their team
• Excellent written and verbal communication skills