Technician Assistant

Responsibilities:

• Provide basic technical assistance & support to computer system users
• Respond to questions and/or resolve computer related incidents and requests for clients in person, via telephone or from remote locations
• Install and perform minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
• Set up an equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Assess and prioritize daily ticket workload aligning with ITIL best practice and in accordance with established SLAs
• Maintain records of daily data communication transactions, problems and remedial action taken, and installation activities

Required:

• A High School Diploma
• An active pursue of further education in an IT related degree program or working toward IT certifications (A+, Network+, MCSA: Windows 10, M365 Certified MDAA or equivalent)
• IT related work experience a plus
• Basic knowledge of current PC and Mobile operating systems
• Proficiency with basic computer programs including current versions of Microsoft Office and database systems
• Preferably ITIL Foundation Certification
• Excellent customer service and time management skills
• Strong communication and presentation skills, verbal and written
• Ability to work independently while simultaneously being a collaborative team member striving for team success
• Excellent organizational, communication, analytical and decision-making skills
• Excellent analytical and problem-solving skills