Responsibilities:

• The successful candidate provides support to Electronic Medical Record (EMR) users including helpdesk functions; ensuring that all requests for assistance, whether for guidance in usage of EMR or any of its extensions, for set-up of new features/functionality, for informal training.
• The candidate ensures correction of software defects and requests for assistance are properly logged in the Information Systems problem logging system and is handled promptly and effectively. This includes contacting the Software Vendor to create a logged service request to resolve problems with the EMR software, following up until the problem has been resolved satisfactorily and the service request is closed.
• The successful candidate participates in the implementation, upgrade, and testing of the various EMR modules or other Business Applications as assigned, and in any other implementations of EMR related applications that may be requested and approved by the CIO or the Manager of Clinical and Financial Applications. Also coordinates training of end users to make effective use of the system tools as they relate to the use of the EMR software.

Required:

• Possess a Bachelor’s degree, preferably in a business, medical or computer related field, with a minimum of 3 years post-graduate experience OR more mature entrants should possess 8 years of relevant experience and present evidence of an aptitude for analysis work. Experience must be relevant to the Financial or Administrative Departments and Applications (Registration, Scheduling, Charge Services, Master Patient Index, Patient Accounting and Medical Records).
• Have experience working in the configuration, implementation, or support of a Hospital EMR application.
• Possess excellent planning, organizational, communication and interpersonal skills and the ability to work with minimum supervision while keeping tight deadlines.
• Have a keen interest in, and aptitude for, working with computer technology and the ability to work as a team player.
• Have familiarity with Microsoft Office products.
• Have teaching skills and be able to present to large groups.
• Must achieve a high level of knowledge of many different aspects of how the company operates. Supporting over 40 sections of the company demands the ability to quickly access and analyze complex business needs, encompassing many disciplines and professional backgrounds. This requirement is much greater than would be considered “normal” in most organizations. There is a need to maintain high levels of professional knowledge and experience of fast-changing technology, and techniques whilst being relatively isolated from professional associations, conferences, seminars, and similar events.