Responsibilities

• Manage day-to-day pension administration processes, ensuring accuracy, compliance, and timely delivery of services.
• Monitor and analyze performance metrics such as processing times, accuracy, and client satisfaction using data analytics tools.
• Oversee team performance by mentoring, training, and conducting regular evaluations; support employee development and foster a positive, collaborative work environment.
• Handle technical and complex pension cases, acting as a senior point of reference within the team.
• Ensure regulatory compliance by preparing and submitting reports to relevant authorities.
• Maintain and achieve service level agreements and operational performance standards.
• Identify opportunities for service improvement and communicate insights to senior leadership.
• Support external audit processes and contribute to ad hoc administrative tasks as needed.
• Lead or assist in delivering educational sessions for employers and plan members.

Requirements

• Bachelor’s degree, preferably in Accounting or Finance.
• Minimum of 4 years of relevant experience in pensions or the financial services industry.
• Proven leadership experience managing a team or direct reports.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong background in customer service with excellent communication and interpersonal skills.
• High attention to detail, analytical mindset, and strong organizational abilities.
• Able to thrive in a fast-paced, deadline-driven environment.
• Tech-savvy with a passion for learning new tools and systems.
• Sound understanding of anti-money laundering regulations.