Responsibilities:

• Provide IT support, troubleshooting, and problem-solving for technology issues.
• Act as a lead, helping to mentor and guide junior IT Support Analysts.
• Coordinate with the IT Manager and other team members to resolve more complex issues.
• Install, configure, and maintain software and hardware components.
• Assist in managing system and data backup processes and disaster recovery planning.
• Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
• Document IT support actions to create a clear history of actions and prevent recurring issues.
• Contribute to IT project planning and execution.
• Assist in testing and evaluating new technology and software.
• Assist with organizing and scheduling upgrades and maintenance.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Troubleshoot hardware and software issues and ensure excellent responsiveness and rectification for end user issues.
• Ensure system documentation is current and readily accessible via online documentation portal.
• Preserve assets, information security and control structure, ensuring security of data and network access.
• Assist with upgrading systems to enable compatible software on all computers.
• Repair or replace damaged hardware.

Required:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• At least 3 years of experience in an IT support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Proficiency in diagnosing and troubleshooting basic to intermediate technical issues.
• Familiarity with the installation of various IT applications and software.
• Excellent problem-solving abilities and capacity to handle multiple tasks concurrently.
• Preferred experience in training and mentoring other team members.
• A customer-oriented approach with patience and ability to manage challenging situations.
• Exceptional communication and interpersonal skills.
• Solid understanding of computer systems, security, network and systems administration, databases, data storage systems, and telephone systems.
• Capable of working independently and collaboratively as part of a team.
• Knowledge of Office 365 and Azure would be beneficial.
• Familiarity with various operating systems and platforms.