Responsibilities

• Provide technical support to end-users for various hardware and software issues.
• Analyse complex IT systems and applications, identify problems, and propose solutions.
• Design, develop, and implement IT solutions that meet the organisation’s needs.
• Collaborate with other IT professionals to ensure smooth system operation and integration.
• Troubleshoot and diagnose problems with computer systems, networks, and applications.
• Participate in the planning and executing of IT projects, including upgrades and installations.
• Create technical documentation, including user guides and manuals.
• Keep current with emerging technologies and evaluate their potential use in the organisation.
• Train end-users in new technologies, software, and applications.
• Ensure compliance with IT security policies and procedures.
• Making sure IT assets are distributed and user configuration is completed during the onboarding process.
• Collecting IT assets during and restricting user access during the offboarding process.
• Assist in providing IT orientation to new joiners.
• Responsible for curating, executing, auditing and maintaining quarterly IT training for all staff.
• Ensure compliance with IT policies and procedures.
• Support the IT team’s business continuity objectives when required. Assist with organising and scheduling upgrades and maintenance.
• Troubleshooted, diagnosed and resolved Azure cloud infrastructure.
• Troubleshoot software-related issues related to Microsoft O365, CRM and any other software packages the firm uses. 
• Conduct system tests and deploy updates to software, servers, and hardware.
• Preserve assets, information security and control structure, ensuring the security of data and network access.
• Assist with upgrading systems to enable compatible software on all computers.

Requirements

• At least three to five years of experience in an IT infrastructure / security role.
• Strong knowledge of computer systems, mobile devices, and various operating systems.
• Proficiency in diagnosing and troubleshooting basic to intermediate technical issues.
• Bachelor’s degree in information technology, computer science, related field, or equivalent work experience.
• Excellent problem-solving abilities and capacity to handle multiple tasks concurrently.
• Preferred experience in training and mentoring other team members.
• A customer-oriented approach with patience and the ability to manage challenging situations.
• Exceptional communication and interpersonal skills.
• Solid understanding of computer systems, security, Microsoft Intune and Cisco networking.
• Capable of working independently and collaboratively as part of a team.
• Certifications in Office 365, Azure and Cloud Security would be beneficial.
• Willingness to learn and develop new skills.
• Must be amenable to working “out of office hours” and on-call as needed.