Responsibilities

• Respond to customer inquiries, product questions, orders, and service requests in a timely and professional manner.
• Support customers throughout the order process, ensuring accurate information and a positive customer experience.
• Enter and update customer orders accurately and follow up on order status, deliveries, and any potential issues.
• Assist with customer complaints and concerns, working with internal teams to find timely and effective solutions.
• Support lead follow-up and qualification, ensuring relevant opportunities are passed to the Sales team.
• Maintain accurate customer records and ensure information is properly documented in CRM and other systems.
• Build strong relationships with customers and internal teams through clear, helpful, and professional communication.
• Develop knowledge of products, services, and processes to confidently assist customers.
• Identify recurring customer issues and contribute ideas to improve customer service processes and efficiency.

Requirements

• Previous experience in customer service, customer experience, customer support, inside sales, or a similar customer-facing role.
• Experience in manufacturing, engineering, construction, building materials, distribution, or a related industry is preferred but not essential.
• Strong verbal and written communication skills with a friendly and professional approach.
• Good attention to detail and ability to accurately manage customer information, orders, and requests.
• Strong organizational and problem-solving skills with the ability to manage multiple tasks.
• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.
• A proactive, team-oriented, and customer-focused approach.